February 20, 2018
Strategic Partnerships Group Recap: Relationship Management and Risk Mitigation
Over the last several months our Strategic Partnerships Group has talked about the challenges faced in Rogue Sourcing and Shadow IT. In our final sequence we discussed ways to mitigate the risk of this type of related behavior. A special thanks to our SPG Panelists: Tom Lavin, Wayne Arnold, Travis Karlin and Marc Fuller for sharing their knowledge and experience on Relationship Management & Risk Mitigation.
We kicked off the session by defining what a Business Relationship Manager is. A Business Relationship Manager or BRM is an IT liaison for each department within an organization. A BRM understands business processes and provides technology guidance to maximize return on investments for IT business strategy requirements. One of the key roles for a BRM is to reduce the barriers between the IT side and the business side.
Why is having a Business Relationship Manager beneficial? In addition to what's mentioned above, introducing a BRM or Portfolio Manager gives the business units a voice into IT and mitigates the risk for Rogue Sourcing and Shadow IT to occur. Having a BRM in your organization has many value adds with some of them being as followed:
- Aligns business and IT strategies for enhanced productivity
- Defines key strategies for the IT delivery model of an organization
- Works to communicate and understand concerns related to IT alignment across departments
- Works with architects to understand new technology trends and forecast future IT infrastructure requirements
- Works with project managers to provide business, project and IT improvement data to stakeholders
- Works with financial leadership on annual IT budgets and forecasts
- Helps evaluate IT project objectives
- Analyzes new business initiatives
While having a Business Relationship Manager is valuable for an organization, creating partnerships within an organization is important as well. It takes time and effort to create a strategic partnership between the business side and the provider side. There are two potential relationships that are worth building a strong sense of credibility; internal with your current employees and externally with vendors. An example of an internal relationship would be with vendor management whereas external would be with a business relationship manager.
Creating trust amongst everyone you work with is key to building a strategic partnership. As Tom Lavin mentioned, remember to treat everyone as your customer. Establishing trust of business in all avenues will lead to lower risk and decrease the opportunity for rogue sourcing and shadow IT.
Are you utilizing a Business Relationship Manager within your organization?